Articles we like.

The Iron Horse Insight: Consumers are expecting more, and this adage directly translates to the events industry. If you deliver a virtual experience that falls flat, it tells me that your company didn’t put in the time and effort to give me what I want, which reflects poorly on your overall brand. Conversely, if you host an in-person event in an area of the country currently experiencing a spike in COVID cases, you run the risk of looking extremely tone deaf. Consumers don’t just want companies to think about them as individuals instead of buyers/attendees, they are demanding it. This means that data will continue to be an important part of both marketing and events, ensuring that all experiences and touch points can be personalized to a tee.

The Iron Horse Insight: In-person events are coming back, but virtual ones are not going away. Event planners have begun to shift their focus to hybrid experiences and look to the future in building integrated virtual and in-person events, but the outcomes will vary in this new format. When looking to hybrid, companies looking to dip their toes into the hybrid event pool should over-index on either the in-person or virtual aspect of the event and then sprinkle in the other. Planning a full-blown virtual experience plus an in-person extravaganza is a tall task to take on (as of now). Instead, a good strategy is to ease your way into a hybrid model by focusing on one while making sure you address the other to some extent.

The Iron Horse Insight: This article resonates with what we see in B2B marketing and sales: the essence of lead generation needs to be rethought. Understanding account-level activity and change in engagement is key, but it is challenging when buyers choose anonymity until their research is complete. Does your organization currently know how many opportunities it’s losing even before a contact is known? Note: The author’s statement that “70% of the buyer journey is complete before the prospective buyer opts in to engaging with the vendor” is a common misperception. This stems from a SiriusDecisions data point that states 67% of the buyer’s journey is done digitally, which in no way indicates that a salesperson isn’t engaged until more than halfway through the buying cycle.

The Iron Horse Insight: The phrases “learn more” and “read more” are frequently used as links on websites and, when clicked, redirect to a page with additional information about what the visitor just read. This is bad CX. It doesn’t help clarify or set expectations for what the visitor gets by clicking on the link. If you’re using this crutch on your website today–and we know a lot of you are–there are three ways you can restructure the link. 1) Describe what the visitor will see. 2) Retain the “learn more,” but add in descriptive keywords. 3) Make the paragraph heading a link instead. Going forward, take our suggestion and ban these two phrases as links on your website.

The Iron Horse Insight: If you’re a B2B buyer, odds are you get generic, irrelevant cold emails that create terrible first impressions. The flood of poorly crafted, impersonal emails is driven by automation tools. This can hurt relationships with prospects/customers, especially at scale. How do you prevent this? Go through your sales experience as a potential customer. Fill out marketing forms, receive emails from reps, and listen to voicemails from SDRs from the customer’s perspective. As Brian Carroll notes, “this is eye opening and changes everything”. We agree. Additionally, this exercise can provide guidance on how to use tools like Outreach, SalesLoft, HubSpot, etc. properly in the first place. One effective way to do this is by highlighting examples of automation done wrong to the sales team when training them on the tool. Moreover, when rolling out sales automation systems, be sure to build checks and balances into your processes to monitor customer outreach and engagement.

The Iron Horse Insight: As marketers, we rely on the written word to get our point across. Lindsey Quinn breaks down three things to consider before you start writing. 1) Audience. Think of one complex person and write to them, and only them. 2) Objective. Pick one thing you want that one person to think, feel, and, better yet, do after reading your content. Remember, readers, don’t care about your objectives; they care about their own objectives. Help your readers achieve their objectives and they’ll help you achieve yours later. 3) Takeaway. What do you want your readers to remember? Choose one takeaway, put yourself in your readers’ shoes, and deliver what they came for and what you promised.  We’d also add a fourth item. 4. Presentation. Keep in mind where and how your reader is going to read and access the content as this directly impacts content size and format. Far too often marketing content is too broad; it tries to appeal to the masses and suggests that the solution can do everything and solve everything, and as a result, it falls short. Use these tips to focus in on your message and maximize the impact of your words.

The Iron Horse Insight: You and everyone else is trying to get in front of the CMO; however, it’s unlikely. In fact, Rohrs explains in his blog that “6,892 technology companies [are] trying to sell something to CMOs.” That’s a lot of competition. Instead of targeting a CMO directly, Rohrs suggests that BDRs should target front-line marketers. Their inboxes are less cluttered and they’re more likely to understand the value of your product, service, or solution because they are the end-users and they’re the ones feeling the pain in their daily jobs. We agree with (and really like) Rohr’s idea. In building on it, we urge you to take into consideration the size of the company that your BDRs are expected to target. For instance, it’s more likely to get a response from a CMO at a <$25m company than get a response from a CMO at a major enterprise so, if/when BDRs are targeting a SMB, we suggest they target C-level execs in addition to front-line personnel. If they’re targeting an enterprise, we suggest following Rohrs’ advice.

The Iron Horse Insight: Every B2B company publishes white papers, case studies, and the like, but relatively few put out an actual book. Publishing a book is daunting for any marketing team because it takes a substantial investment of time and energy – time and energy that can be applied to faster turn marketing goals and objectives. That said, publishing a book can bolster brand awareness, generate higher quality leads, and it creates credibility for the author(s) as a thought leader. In addition, this process and it’s end deliverable (a book) generates a wealth of content that can be repurposed to create derivative assets such as presentations, blog posts, briefs, and infographics.